Each and every order will be provided with a tracking number once it has been dispatched. If you have not received your tracking number this could mean your order has not yet been dispatched. If it surpasses 3-5 days after placing your order and you still have not received your tracking information, please contact us.

If you have received the wrong items, colour or are missing products from your order, Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

You can also begin to submit a return through our returns portal by clicking here.

We have 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@scooterbarn.com.au or begin your return through our Return Portal for a quicker result.

If your return is accepted, you will be issued a full-refund (excluding shipping costs). Items sent back to us without first requesting a return will not be accepted.

We understand sometimes the item you buy isn't exactly what you had in mind, is maybe too big or too small or maybe you had a change of heart. For this reason, it is unlikely that we won't accept a return as long as it meets the requirements as mentioned above.

Please note that [perishable / discounted / limited edition]items may not be eligible for return.

You can expect your refund to be processed within 5-10 business days or fewer, after our returns department receives the returned item.

If you'd like to start a return, please visit our Return Portal

To start a return, you can contact us at sales@scooterbarn.com.au or begin your return through our Return Portal for a quicker result.

If your return is accepted, you will be issued a full-refund (excluding shipping costs). Items sent back to us without first requesting a return will not be accepted.

We understand sometimes the item you buy isn't exactly what you had in mind, is maybe too big or too small or maybe you had a change of heart. For this reason, it is unlikely that we won't accept a return as long as it meets the requirements as mentioned above.

Please note that [perishable / discounted / limited edition]items may not be eligible for return.

You can expect your refund to be processed within 5-10 business days or fewer, after our returns department receives the returned item.

If you'd like to start a return, please visit our Return Portal

Delivery times vary depending on the destination and the shipping method selected.

Most orders are typically dispatched within 1-3 days (peak periods may be more extensive)

• Standard Delivery in Victoria, New South Wales and Queensland: Typically arrives within 2-5 business days of dispatch.

• Standard Delivery in South Australia, Western Australia: Typically arrives within 5-10 business days of dispatch.

• Standard Delivery in Northern Territory: Typically arrives within 8-12 business days of dispatch.

• Expedited Delivery in Victoria, New South Wales and Queensland: Typically arrives within 1-3 business days of dispatch

• Expedited Delivery South Australia, Western Australia: Typically arrives within 3-5 business days of dispatch

• Expedited Delivery Northern Territory: Typically arrives within 5-7 business days of dispatch

Once an order is placed, we may be able to make changes to the order if you contact us fast enough. In the case you need to make changes to your order such as update your shipping address or contact information, change colours / sizes, or potentially add more products please forward your confirmation email to sales@scooterbarn.com.au immediately after placing your order.

If you have input the wrong address when checking out on your order, please contact us immediately via email sales@scooterbarn.com.au

If we can, we will adjust the shipping address accordingly, however, if the order has already been processed and shipped we will be unable to make any changes.

All products come with a manufactures warranty that can vary in time-frame from 30 days up to 12 months. We recommend visiting the manufactures website directly for quick access to your products warranty.

Alternatively you can contact us at sales@scooterbarn.com.au where we will be able to assist you.

Please note; all manufactures do not cover misuse of a product.

The general process of having a product replaced due to breakage or fault during its warranty period is as follows:

• Submit a warranty claim via our Returns Portal
• We will pass the information on to the manufacture for evaluation
• The manufacture will deem whether or not it qualifies for a replacement
• If approved, the manufacture will ship a replacement directly to you

All products come with a manufactures warranty that can vary in time-frame from 30 days up to 12 months. We recommend visiting the manufactures website directly for quick access to your products warranty.

From time to time it is not unusual for us to experience a product defect in which case usually is always covered by the manufacture.

If you feel your product has been defected, please follow the process below:

• Submit a warranty claim via our Returns Portal
• We will pass the information on to the manufacture for evaluation
• The manufacture will deem whether or not it qualifies for a replacement
• If approved, the manufacture will ship a replacement directly to you